Bidz.com Scam
Category: Auctions
I purchased a diamond ring on Bidz.com that was stated as being eye clean. The pictures on their website are not at all the same as the actual products they actually ship, as when the product arrived it was very clear that this diamond was NOT eye clean. It seems like they pretend to be sending you legitimate high quality Italian made designer jewelry and instead you get a trinket that was made in China, was clearly not the same product that was in the product picture. So they both show you a fake product picture and then also lie in the product description! Also there was a $15 extra shipping and handling c harge that they do not tell you about until after you have already placed your order. I would be ok with something like that, but not if the product they ship is a cheap knockoff!
Then when you contact Bidz.com and ask them to refund your purchase they charge an expensive restocking fee. So you $100 for what looks like an expensive peace of jewelry, you get a crappy piece of jewelry worth probably $5 and then when you get a refund you still have to pay $15 for restocking! I'd also like to say that I still haven't received my refund check (for some reason they won't simply refund the credit card payment I made) and it has been two months now.
So I have paid Bidz $100 for the jewelry, $15 for shipping and handling, $15 more for restocking, and now I don't have the jewelry or my money back. So now I have $130 less and I don't even have my cheap ring. Bidz is definitely a scam and everybody should avoid doing business with them!
5 Responses
Company
June 22 2011
Dear Customer, We would like to begin by apologizing for any inconveniences this may have caused. All of our items are 100% guaranteed to be as described. Thank you for taking the time to provide feedback about your purchase and we offer our sincere apologies that you were unsatisfied with your experience. We assure you that we treat all customer feedback seriously. As a result of feedback like yours, we have made some changes that will allow our customers like you to return merchandise quickly. As a customer of ours you should feel confident in knowing that all of our items are backed by our 100% money back guarantee. If at any time you receive an item that is not as described you may return the item for a refund in full. Also, we have recently done away with our restocking fee. You can now return an item, for whatever reason it may be and receive a refund in full. This includes services and shipping. We are sorry that it took some trial and error and that you feel you were mistreated. Fortunately by submitting this comment, you have helped us make a change for the better. We sincerely thank you for your input and would like to hear from you regarding this post or any other concerns at improvements@bidz.com.
Consumer
September 25 2011
My wife and I have bought several watches and jewelry items on Bidz.com. We received all the items in a timely manner (within 10 days) and they were what they said they would be. I had one of the watches appraised at a local jeweler (because of all the scam accusations) and it was worth considerably more than I had paid for it. We are satisfied with the products and the service. I don't see the basis for accusing Bidz.com of scamming.
Consumer
November 3 2011
I have been dealing with Bidz for years and I have not many problems with them and the few times that I had a problem, they were quick to fix it. This is a company that is worth while to deal with. Like all things, make sure on what you are buying or bidding on. Do some comparison searches. Read everything that is in the listing. If its Diamonds, check on what the Clarity and Color levels are. There are high and low settings. Even on Brand names with low settings, who will pay a higher price just because it is a brand name.
Consumer
January 11 2012
Another satisfied customer. You get what you pay for. I have gotten some very good deals, and a few times have gotten caught up in the height of the auction moment and paid more than maybe I should have for an item (but still less then I would pay in the store IMHO). Don't really know what the problem is. I have purchased both jewelry and art prints and been satisfied with all of my purchases and with the shipping times and with their custmer service. I too do not see any reason to call Bidz.com a scam. I will be buying more items in the future.
Consumer
April 15 2012
Wow... the responses are all obviously from bidz.com shills... admins should do something about it.